Chris Nugent is the co-founder of We Lead Out, a Salesforce delivery consultancy focused on helping organisations deliver better outcomes through practical innovation. He has led Salesforce implementations spanning Sales Cloud, Service Cloud and Agentforce across the public sector, financial services, retail, high technology and many other industries. Over the past year, Chris has fundamentally rethought his delivery approach, continually refining how AI can support consulting teams and improve delivery outcomes. Rather than chasing the latest demos, he has focused on using AI-assisted tooling in live client engagements, learning what works, what doesn't and where the real opportunities lie. Passionate about sharing honest lessons from the front line, Chris brings a practical, evidence-based perspective on AI in consulting. His sessions focus on the realities of adopting new technologies, helping teams understand not just what's possible, but what delivers genuine value in day-to-day delivery.