Founder and Principal Advisor
Hanzel Nillo has 20 years of experience and hundreds of successful transformation programs delivered across a broad range of industries, he helps organisations improve decision-making, strengthen trust in their data and realise greater value from technology investments. His expertise spans data strategy, AI readiness, governance, CRM, customer data and executive advisory. Passionate about helping organisations build trusted data foundations, Hanzel works with leaders to enable responsible AI adoption and deliver sustainable transformation outcomes through strong governance and practical strategy.
AI is Easy. Readiness Is Hard - How organisations move from AI curiosity to trusted adoption. Getting access to AI is easy. Building an organisation that can trust it, govern it and actually use it well is much harder. In this co-presented session, Hanzel Nillo and Jason Lawrence explore both sides of AI readiness: the foundations organisations need before they scale AI, and what happens when those principles meet the reality of an actual rollout. Drawing on lessons from hundreds of data, CRM, AI and transformation programs, Hanzel will unpack the role trusted data, clear ownership, organisational alignment and practical governance play in moving beyond AI pilots and experimentation to sustainable business value. Jason then puts those principles to the test, sharing a candid account of rolling out Claude across the SalesFix team. He'll share what worked, what didn't, and what they would do differently, covering training requirements that slowed adoption, an AI policy already on its third iteration, documentation challenges and a leadership transition that tested the approach. Attendees will leave with a practical framework for assessing AI readiness, real-world lessons from an AI rollout, and the questions every organisation should be asking before moving from AI experimentation to adoption at scale.
