Group Business Applications Manager
David Aitken is a technologist specialising in non-profits who has worked with over the last 20 years. At SSI David leads the digital transformation of client management and has overseen the adoption of new technologies for improving the service delivery outcomes of SSI.
Scaling a Salesforce footprint from a team of one to six—serving 700 users across 10 completely different programs—is a trip across the Nullarbor, not a quick trip to the beach. This is an honest look at the failures, wins, and false dawns of delivering case management across a diverse NFP workforce. Many system iterations later, I’m pausing to ask: Are we there yet? Join me as I share the reality of tackling the "cursed" projects that took 6 years to finally launch, emergency 4-week deployments and everything in between. You’ll walk away with a few laughs, validation of how brutal NFP transformation can be, and strategies to help you manage stakeholders and pull off complex change in your own organisation.
