Shailja Sharma is Associate Director at Insurance New South Wales, where she leads Salesforce platforms and digital transformation initiatives. With experience spanning consulting, solution architecture and product ownership, she has successfully delivered complex Salesforce programs across the public sector, disability and not-for-profit sectors. Shailja specialises in delivering technology transformations that combine deep technical expertise with meaningful business engagement. She is passionate about bringing stakeholders on the transformation journey, ensuring technology solutions are designed around the people who use them and the outcomes organisations want to achieve. Having worked extensively with government agencies, NDIS providers and not-for-profit organisations, Shailja believes successful transformation always puts people before technology. She enjoys sharing practical lessons from the front line, helping organisations navigate complexity while delivering sustainable, customer-focused outcomes.